Category: Clerical Service

Stream: Stream Independent | V050 | NCS: 4224.0100

A Front Office Associate works in the Front Desk/Reception of a hotel. They receive phone calls, messages and mails. They attend to customers enquiries. They register and assign rooms to guests during check-in and look after the requirements of the patrons. They are responsible for collecting supporting documents from the guests at the time of check-in. They maintain that hotel records are up-to-date showing total number of rooms already occupied, rooms booked or reserved to show correct position of accommodation. They supply details of services rendered to customers to concerned departments for preparation of bill. Finally they present the bill to customers and collecting receivables from guests during check-out.

Stream: Stream Independent | GN001 | NCS: 4224.0100

A Receptionist is a professional managing the front desk of an organization. They are usually the first point of contact for customers. They also carry out various administrative tasks, such as answering telephones, taking messages, scheduling appointments, filing and maintaining documents, making travel arrangements, and running errands.

Stream: Stream Independent | GN002 | NCS: N/A

An Office Administrator is a professional who oversees a range of tasks across his or her organization’s office. His or her responsibilities include supervising staff, organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.